Caplum Voice Manager

Caplum switch automation removes the need to program your TDM or IP PABX.

The job of keeping the PABX / IPT switch and Caplum synchronised was always managed by meticulous record keeping. However even the best record keeper would miss the odd circuit and the two systems would have a level of mismatched data. With the new Caplum Voice Manager Module this task is now fully automated. Caplum will now automatically program your switch with all the activity in Caplum. It will also program COS, TAC information and other custom attributes.

With the Works order module, scheduled work can be created and Caplum will perform the programming at a future date and time. Allowing unmanned out of hours connections or disconnections. Temporary phones can be installed with an automatic disconnection date so they are not forgotten.

Switch auditing is carried out by Caplum on a scheduled basis. This involves Caplum automatically downloading the contents of the PABX and updating Caplum where necessary and creating a report of any mismatches between the systems. This will quickly find lines that are not used returning their resources to the network for other users. The audit will also identify defined lines that may not be billed for, thus increasing revenue. The user can control the level of automation with the option to authorise each change before it happens. Full logging of all transactions are provided in a log file. If for any reason Caplum cannot complete a task then automated email alerts are sent to a designated person. Caplum Switch interface can manage multiple switches from multiple vendors in the same customer.

Access to the switch maintenance port must be via TCP/IP, however if your access is RS232 we can convert this to IP.